Whether you are a first-time visitor or returning to Level up, this guide covers the essential features you need to know.
Getting Ready
- Ensure you have a stable internet connection.
- Prepare a valid email address and phone number.
- Have a government-issued ID ready for verification.
- Choose a payment method: credit card, e-wallet, or bank transfer.
- Set a budget and time limit for your gaming session.
- Familiarize yourself with the terms and conditions, especially bonus wagering requirements.
Registration
- Click the ‘Sign Up’ or ‘Register’ button on the homepage.
- Fill in your personal details: full name, date of birth, email, and address.
- Create a strong username and password.
- Select your preferred currency and time zone.
- Agree to the terms and conditions and confirm you are over 18.
- Verify your email by clicking the link sent to your inbox.
- Complete identity verification by uploading a copy of your ID and a recent utility bill.
Calculating Your Bonus
Bonuses often come with wagering requirements. Let’s calculate the expected value of a typical welcome bonus. Assume a 100% match bonus up to €500, with a 30x wagering requirement on the deposit plus bonus. The game pays 96% on average (RTP = 0.96).
Formula: Wagering Requirement = (Deposit + Bonus) × Wagering multiplier. Expected Loss = Wagering Requirement × (1 – RTP). Expected Value = Bonus – Expected Loss.
Example: Deposit €100. Bonus = €100. Wagering Requirement = (100+100)×30 = €6,000. Expected Loss = 6000 × (1-0.96) = €240. Expected Value = 100 – 240 = -€140. This shows the bonus has negative expected value if you play all wagers. However, if you choose games with high RTP or low house edge, you can reduce the loss.
Deposits & Withdrawals
Deposits are usually instant, while withdrawals take 1-5 business days depending on the method. Always check the minimum and maximum limits.
Security Overview
The site uses SSL encryption to protect your data. Two-factor authentication (2FA) is available for added security. Ensure you use a unique password and never share your login details. For Curacao-licensed casinos, note that winnings may be subject to local income tax. Check your local laws.
Support Guide
Below are common scenarios and how to resolve them:
- Forgot password: Use the ‘Forgot Password’ link on the login page. Enter your email and follow the reset link.
- Account verification pending: Ensure you uploaded clear documents. Contact support if it takes longer than 48 hours.
- Withdrawal delayed: Check if you have met wagering requirements. Contact live chat for status.
- Game not loading: Clear your browser cache or try a different browser. Enable JavaScript and Flash.
- Bonus not credited: Verify you entered the bonus code correctly. Check if the deposit qualifies. Contact support.
Need to Know
What is the minimum deposit?
The minimum deposit is typically €10, but it varies by payment method.
How long do withdrawals take?
Withdrawals are processed within 24 hours and then take 1-5 business days to reach your account.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings.
Is there a mobile app?
The casino offers a mobile-optimized website that works seamlessly on smartphones and tablets. No app download is required.
How do I claim the welcome bonus?
After registration, make your first deposit and enter the bonus code if required. The bonus is automatically credited.
What games contribute to wagering requirements?
Slots usually contribute 100%, while table games contribute less. Check the terms for details.
